1. Return Eligibility

  • Timeframe: We accept returns within 30 days from the date of delivery.
  • Condition: Items must be in new, unused, and undamaged condition. The product should be returned with all original packaging, accessories, and manuals.
  • Non-returnable Items: Certain products such as opened software, gift cards, or special orders may not be eligible for return. Please check product details before purchasing.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at admin@hakito.xyz with your order number and a brief explanation of the reason for your return.
  2. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
  3. Prepare the Product: Carefully pack the item, ensuring it’s in its original condition with all accessories. Label the package with the RMA number.
  4. Ship the Item: Use a reliable carrier (we recommend tracking your return). Please note that you are responsible for return shipping costs, unless the return is due to a defect or error on our part.

3. Refunds & Exchanges

  • Refunds: Once we receive your return and inspect the product, we will process a refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • Exchanges: If you’d like to exchange an item for a different model or product, we can assist you with this process. Please contact our customer service team for more details.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at admin@hakito.xyz with photos of the damage or defect. We will either offer you a replacement or process a full refund as soon as possible.

5. Restocking Fee

A restocking fee of 10-20% may apply for certain returns, particularly for opened items or if the product is returned without the original packaging. This fee will be deducted from the refund amount.

6. Refund Processing Time

Refunds are typically processed within 7-10 business days after we receive and inspect the returned item. Depending on your payment provider, it may take an additional few business days for the refund to be reflected in your account.

7. Contact Us

If you have any questions or need assistance with a return, feel free to contact our customer support team at:

We’re here to ensure you’re completely satisfied with your purchase!